Thursday, March 30, 2006

We Made The News

Lynn condo owners knock builder for not finishing job
By Jill Casey
Thursday, March 30, 2006

LYNN - Like many of his neighbors, Mark Miller moved into his Central Square condominium last June knowing that the building was not entirely finished.

The article is balanced. Not over the top, and certainly not embellished. Mr. Cowdell has been very, very helpful mediating between us and Mayo Group. Mayo Group has indeed given their word they will address our warranty items, but when? One week, one month, one year, two years, when? I'm hopeful, but as experience has shown me - don't count your chickens...

Mayo always recognized and verbally validated our issues. That is not the problem. The problem is Mayo never acts. We have some progress now. Perhaps they'll change the way they do business (dream). We could have been their biggest proponents. Now... we're not. Under these circumstances most reputable business go beyond what is requested in order to ensure good words from previously disgruntled customers. I have a feeling this will not happen with Mayo. If they did, we may change our tune, but they've already demonstrated they cannot be that customer savvy. They'll probably give us free T-shirts and a stress-free squeezy ball.

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